1. Omni-channel access, integration of traffic resourcesNo matter what platform you come from, visitors will receive the first reply to the first message is greeting and contact email, this immediacy and timeliness perfectly solve customer needs, and make customers feel as comfortable as talking to friends on the phone.
2. Automating workflows, saving time and effortThe online customer service system can help website operators alleviate many tedious and inefficient tasks, such as repeating simple questions or basic information, helping them to process the information they need faster and focus on finding relevant conversations rather than other things.
When a customer browses your website, or calls a hotline, they simply click the mouse on the page to search.
3. Accurately identify customers and provide high-quality answersThe online customer service system can provide good support to customers, including basic information such as name, job title, etc., so that they can also respond quickly when they encounter the same problem.
4. Call pop-up screen: When the old customer leaves the information, the customer service staff can take the initiative to call the customer again for tracking, grasp the customer situation in time, and remind the customer of the progress of the storage service;
5. ACD allocation: according to the preset rules, queue in order, priority queue, seat idleness, work intensity, etc.;
